Payments
- How do I pay for my order?
- We have a number of payment methods. Choose the one that is most convenient for you. The options are: Online Bank Transfer through your Credit, Debit, or Cash Card Cash on Delivery (COD)
Do you offer a Cash On Delivery (COD) payment option? How does it work?
Yes, we support the COD payment method. You can make the payment in cash to the delivery agent once the product reaches you.
What should I do if my payment doesn’t get through or fails?
If your payment transaction fails, please contact our Customer Service immediately on email us at support@Tediline.com
Shipping & Delivery
- Do I have to pay shipping charges?
- You have to pay minimum shipping charges for some of the products on Tediline.com
- By when will I receive the ordered products?
- Delivery will be done within 3-9 working days for most of the products.
- How do I know whether the product can be delivered to my area? Can I opt for Cash On Delivery (COD) payment in my area?
- Tediline is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. Similarly, you will also be informed on whether or not the Cash On Delivery (COD) payment option is available in your respective area.
- A few months ago, I had ordered from Tediline and the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pincode is not being recognised. Why so?
- There were a few areas and Pincodes that were serviced by Tediline earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pincodes, we won’t be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different/alternate address with a serviceable Pincode. Please get in touch with our Customer Service at support@Tediline.com on to know which Pincodes are serviceable.
- What is the mode of delivery at Tediline?
- We have partnered with the leading courier services for the shipment of products across India & depending upon your location and reach, we choose the fastest service provider to deliver the products.
- Why have I received only a part of my order?
- As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.
Order Tracking
- How do I know if my order has been placed successfully?
- Within sometime of successfully placing your order, you will receive an email confirmation from Tediline. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
- How do I check the status of my order?
- Simply follow the below-mentioned steps:
- Click on ‘Login / Sign Up’ on the top left of the page and log in to your account.
- Go to ‘Tediline’ on the top right of the website.
- Click on the ‘Orders’ tab.
- Go to the relevant Order No. and click on it to check its status.
Cancellation /Modification
- Can I cancel an order?
- Though the Tediline website itself does not have an option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service at support@Tediline.com at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel the same.
- Can I modify or change my order?
- Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply email at support@Tediline.com. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this as we are envisaging to ship the order very next day.
- Can I get products made in our own design? In other words, can you personalise a products?
- Yes, that’s definately possible. We can personalise things. The exact product, as shown on the Tediline website, can be personalised and delivered to you at an extra cost. Please contact at support@Tediline.com for any such requirements.
- How do I contact Tediline’ Customer Service Team?
- You can get in touch with our Customer Service by sending us an email to support@Tediline.com.
